TERMS AND CONDITIONS
A ‘Booking’ refers to any tour, trekking itinerary or activities that are listed on our website www.mandalaholidays.com that you buy from us including half and full-day tours, multi day’s tours, trekking tours, adventures Activities, hotel booking, flight ticket, rafting, safari tours, Paragliding flight, Heli flight, Bungy jumping etc are subject to change without prior notice due to road blockade, landslides, bad weather, political unrest and other conditions as deemed necessary by Mandala Holidays Pvt. Ltd. .
By submitting the booking form you are bound to the company agreements and policies. The terms and conditions establish a common ground for the company and client. Both the party have the right to resolve any dispute based on the terms and conditions of the contract. Please read the terms and conditions of the company carefully before booking.
We accept payments by Western Union, bank transfer (see bank details below) as well as VISA or MASTER credit cards or cash (either American dollars or Euro)
20% advance payment is required to make a booking.
Bank Transfer Details: USD ( Dollar Account )
Thamel, Kathmandu Nepal.
The company is not liable for any warranty or any other agreement and conditions other than as mentioned herein
The final payment of outstanding balance (total cost of the tour – advance payment) needs to be effectuated Two weeks prior to the departure date of your tour. If you choose to pay your balance by credit card, a service fee of 5 % on the outstanding balance is applicable. In case of paying via Western Union or bank transfer, corresponding Western Union or bank fees apply.
We accept last-minute (up to 48 hours before the tour) bookings but only on the condition of 100% advance payment and only for Nepal. For tours/trips outside Nepal, the latest bookings can be made seven days prior to the beginning of the tour.
No refund will be made for 20% of the deposited amount in case of cancellation of the trip for any reason.
Having paid the full charge for a tour with us, you’re entitled to incur a refund in case if you want to cancel your tour. However, cancellations are applicable in such a case. Written notification of your cancellation must be sent to us soonest possible in order to cancel an already-booked tour. Cancellation should be made 48 hours before departure and 40% cancellation charge is approved besides tax, transportation and permits.
If Mandala Holidays P. Ltd. cancels your trip due to unforeseen circumstances like war, natural disasters, conflict, unfavourable climate etc., we would be happy to refer you to an alternative trip of a similar type. Even if this doesn’t fit your interest, plans or schedule, all money paid by you to our company will be refunded. However, any other expenses incurred by you as a result of this booking are entirely your responsibility and will not be reimbursed by us.
If you want to change the date of the tour, it may be possible but subject to availability and cost difference. Please remember some flight/accommodation/meal booked /guide service may not be changeable/refundable.
TOUR AND COST AMENDMENT
We reserve the right to revise pricing rates posted on our website or social media profiles, under any circumstances, and conditioned by various external factors that are out of our control, such as foreign exchange rate changes, weather condition changes, etc.
To make any alterations to any of the already booked trek/tour/climbing itinerary, prior notice is requested. You’re advised to communicate with us regularly prior to your planned tour.
You are strongly advised to purchase a comprehensive travel/medical insurance package covering incidents, natural calamity/disaster, helicopter evacuation, personal accidents, trip cancellation, etc. prior to the beginning of your tour. This is dully recommended to all our clients.
Paper and Documents
Clients should hold a valid passport with at least 6 months of validity from the final departure date. Nepali visa can be obtained from Nepalese Embassies or consulate from your respective country or on arrival in Tribhuwan airport.
All necessary documents (including visas, permits, insurances, etc.) must be presented to corresponding authorities and us prior to your tour. Our specialists will take care of obtaining your tour/climbing permits. We are not accountable or responsible in case of any trip formality is not complete in due time before the beginning of the tour.
Acceptance of risks
The Mandala Holidays team is committed to providing the best services and ensuring our client’s journey to be safe and smooth. However, some circumstances may arise beyond the company’s control, such as road blockages, landslides, flight delays or cancellations due to bad weather, sickness or accidents. The company is not responsible for the changes in itineraries due to unavoidable conditions. It should be noted that there is a personal risk due to natural calamities or accidents during the adventure trips. The company is not liable to such risks and the client should bear the risk of damages or injuries.
We (our guide and hired porters) are not responsible for any loss, damage or theft of your luggage or property belonging to you during the tour. We highly recommend that you use secure storage of your guesthouse/hotel for things you will be leaving behind during the tour and only take a minimal number of things/equipment necessary for the tour. During the tour, it is your responsibility to take care of your personal belongings.
COMPLAINTS AND PROBLEMS
If you have any complaints, issues or potential problems about the tour, you must make it known to a tour leader or guide at the earliest opportunity who will take the appropriate action or to the company representative at our office.